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Delivery Methods

Standard Shipping

For all our non-local customers we offer standard shipping throughout the US. Shipping rates appear at checkout based on your location.

Local Delivery

For our more local customers we offer local delivery. Local delivery times and our delivery area can be found at the checkout page. 

All about returns

Our return policy allows for returns within 30 days of purchase for unused, resalable items in their original packaging, with specific restrictions noted on product pages. Refunds are issued to the original payment method after inspection, with a processing time of up to 10 business days. Customers cover return shipping costs unless the item is defective or incorrect, and we advise using trackable methods. Damaged or defective items should be reported within 48 hours for replacement or prepaid return labels. Direct exchanges aren't offered; customers must initiate returns and reorder desired items. Certain items like personalized or perishable goods are non-returnable. Returns not meeting criteria may incur a 10% restocking fee. International returns require customers to cover shipping, duties, and taxes. For assistance, our customer service team can be contacted via email, with a response time of 12-24 hours. Note that this policy is subject to change; please review it on our website before making a purchase.

Terms and Conditions

Our Terms and Conditions govern the use of our online shop owned by Garcia's Handmade Hideaway. By using our Website or making purchases, you agree to these Terms; if you disagree, please refrain from using the site. Registration grants access to specific areas, with users responsible for maintaining password confidentiality. Goods are priced in US dollars, inclusive of taxes, and payment is required upon order placement. Delivery is conducted according to chosen options during checkout. Returns are accepted within 30 days, subject to our Returns Policy. All website content is the intellectual property of Garcia's Handmade Hideaway and is protected by copyright laws. Our Privacy Policy ensures the security and non-transfer of personal information to third parties without consent. We disclaim liability for any losses incurred from Website use or inaccuracies in provided information to the fullest extent permitted by law.

Privacy Policy

At Garcia's Handmade Hideaway, we prioritize your privacy while using our online shopping services. Our Privacy Policy, in compliance with Vermont state laws, outlines how we collect, use, and protect your personal information. By using our website, you consent to these practices. We collect personal details like your name, address, and email when you create an account or make a purchase, along with non-personal information for statistical analysis. Your information is used to process orders, communicate with you, and for marketing purposes if you consent. We don't sell your data to third parties. We employ security measures to safeguard your information, though absolute security online cannot be guaranteed. Cookies and tracking technologies are used to enhance your experience, and you can disable cookies if desired. We're not responsible for the privacy practices of third-party sites linked on our website. Our site is not intended for children under 13, and we don't knowingly collect their data. We may update our Privacy Policy, and any changes will be effective immediately. For questions or concerns, contact us at ruby_garcia@garciashandmadehideaway.com.

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